FilaPro

FilaPro: Efficiency in every turn, satisfaction in every service

Comprehensive service flow management solution designed to transform customer wait experiences and optimize operational productivity.

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Added Value

Robust architecture for granular management of each component of the service flow.

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Reduced Perceived Wait Time

Through real-time visualization and notification systems.

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Resource Optimization

Intelligent workload distribution among service modules.

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Data Intelligence

Key metrics (KPIs) for decision-making based on real service and wait times.

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Omnichannel

Capability to integrate with different devices and touchpoints.

Application Sectors

Our system is versatile and adapts to any business that needs to organize the flow of people.

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🚗 Workshops and Dealerships

Vehicle intake and delivery management.

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🏥 Health Centers, Clinics and Doctor Offices

Triage, medical care, and results delivery.

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🛠️ ATCs (Automotive Testing Centers)

Flow control in inspection lines.

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🏢 Financial Entities and Fintech

Commercial service, tellers, and specialized procedures.

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🛡️ Insurance

Claim filing and customer service.

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🛍️ Retail and General Services

Any establishment with high foot traffic.

Optimize your service flow today

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Functional Characteristics

Robust architecture for granular management of each component of the service flow.

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Company and Branch Management

Multi-tenancy support and centralized administrative dashboard.

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Service Configuration

Definition of procedures, initial data capture, and customized flows.

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Shift System

Full shift life cycle management, unique alphanumeric tags, and traceability.

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Service Modules

Operator management, calling actions, transfers, wait times, and service notes.

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Device and Screen Management

Kiosks and screens linking with real-time visualization via WebSockets.

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Analytics and Reports

Average service times and usage statistics for a 360° view.

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Why choose FilaPro?

We take shift management to the next level.

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Dynamic Advertising (Ads)

Integrated system to show ads or relevant info while customers wait.

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Real-time Notifications

Keep your customers informed about their shift status.

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Easy Integration

Adapts to your current processes without complications.

FilaPro: Efficiency in every turn

Satisfaction in every service. Transform your customer experience today.

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Compatible Devices

FilaPro works with a wide variety of hardware and software to suit your needs.

Name	Brand	Reference	Description
Android	Google	Recent versions	Support for Android smartphones and tablets.
Android TV	Google	Recent versions	Ideal for shift display screens and digital signage.
iOS	Apple	Recent versions	Compatible with iPad and iPhone for agent management.

Have compatibility questions? Don't worry! Contact our support team for free advice and boost your business.